Shipping Info

We offer worldwide shipping on all our orders and free express shipping on all orders over €65.

- International Standard Shipping: from 3-8 weeks, often 3-4 weeks.

- International Express: 7-15 business days.

- Insured Shipping & Handling: If your order gets lost or damaged then we will cover all the expenses.

Processing Time

Each kit needs to be made on-demand as you order. When you order a kit, we have to make it in our art production and exhibition center in China. Once our artists have finished their job, we ship it with the shipping method of your choice.

- Processing Time: Our designers and artists need time to produce each piece - depending on the demand on a specific day expect 2-7 business working days.

Time frame = Processing time + Shipping time

 

Depending on the location, custom clearances and the traffic of delivery service, the expected time frame to have the orders delivered varies. We strive to get your art tools to you as soon as possible, in fact, sooner than the above stated times whenever we can. However, we do not have any control over the speed of shipment by delivery service not the process and timeline of custom clearance. Due to COVID-19, there may be delays for orders.

Order Tracking

All the orders can be traced with a tracking code. As soon as you place your order, we will send you a confirmation email. This means that we have received your order in our system and authorized your payment.

You will then receive tracking information by email once your order produced and shipped out.

Once received, you can track your order here with the tracking code of your order.

What to do if my parcel hasn't arrived in the timeframe?

If your order hasn't arrived in 60 days, please contact us at info@theinnercolor.com We will take immediate action to solve this.


*All shipping times exclude clearance/customs delays.

*Our products are manufactured in Shenzhen China. 

*All orders are currently being shipped from Hong Kong, Beijing and Shenzhen.

IMPORTANT NOTE:

Is it safe to receive a package from any area where COVID-19 has been reported?

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low